FREQUENTLY ASKED QUESTIONS
Are Beltana & Maine Beach two separate brands?
Yes. Beltana and Maine Beach are two separate brands, each with its own style and range, owned by the same company, Cocco Corporation Pty Ltd. Both are on the same website with one simple checkout, so you can add products from either brand to your cart and purchase them together. Use the logo switcher at the top of the page to move between Maine Beach and Beltana. If you have any questions, please email info@mainebeach.com.au.
What ingredients are used in the Bodycare Collections?
Each product contains different ingredients. We recommend referring to individual product details on our website or on the product packaging to find relevant ingredients and usage instructions. Our Collections are designed to be safe on all skin types and are free from parabens, sulphates, propylene glycol, silicone and artificial colours. If you have sensitive skin we recommend patch testing before use. Should you have any further questions, please email info@mainebeach.com.au.
If I have a gluten intolerance, wheat, nut or soy allergy, can I use Maine Beach or Beltana products?
It is unlikely for a person with a gluten intolerance to have a reaction to a skincare product since gluten can only be absorbed through the gastrointestinal tract. However, some people do have wheat allergies that may cause them to have skin sensitivities and this also applies to people who have nut and soy allergies. Most of our bodycare products contain Almond, Macadamia and other Nut oils. The extraction method for these ingredients removes allergy-causing proteins, but we cannot guarantee that all of the residues are removed. Therefore, if you have a gluten intolerance, wheat allergies, nut or soy allergies, we recommend that you patch test first or consult with your medical practitioner before using any of our products and refer to the ingredients list. None of the products in the Maine Beach range contain dairy.
I am looking for a Collection that is not listed on your website, do you still sell this product elsewhere?
If you're searching for Collections like Riverland Orange, Mt. Macedon Rose, Tasmanian Lavender, or Lord Howe Island Coconut with Tahitian Lime, these are no longer in production. The only available Collections are listed on our website.You may still find Riverland Orange at select stockists across Australia for a limited time, as it was only discontinued in late 2024. Other discontinued Collections will be much harder to find, but a Google search may help. We continuously refresh our Collections to bring new and exciting products to our customers.
Do you products have an expiry date?
Our products are best used within 3 years of their date of manufacture. Once a Bodycare product has been opened, we recommend using it within 6 months for the best results.
Are your products tested on animals?
Maine Beach and Beltana do not test any products on animals. We also ensure that all of our components are responsibly sourced.
How do I become a stockist of Beltana?
Please complete the Wholesale Enquiry Form and we'll be in touch.
What is Candle Sand?
Candle Sand (also called sand wax, pearled wax, or wax sand) is a free-flowing, granulated plant-based wax used which produces a clean-burning candle. When the wick is it the sand melts into fragrant wax as it burns. Visit our Candle Care page for more information.
What’s included in my Perfumed Candle Sand kit?
Each set includes 300g (10.6oz) of Desert Lime Scented Candle Sand, a Beltana glass vessel, and 10 wicks (each 5cm long), all presented in a gold gift box.
What is the vessel made from?
Each vessel is hand-blown from glass, so no two are exactly alike. Our oil refill bottles are made from recyclable plastic, so once they’re empty they can go straight into your recycling.
How do I use it?
Please refer to our Candle Care page
How long will it burn?
Burn for a maximum of 3 hours per session. The sand in each 300g jar lasts up to 40-45 hours in total.
What do I do with the wax when I’ve finished?
Once cooled, lift the wick out together with the set wax and place it in the bin.
Can I trim the wick?
For the best burn, we recommend replacing the wick with a fresh one from your set of 10.
Can I buy Candle Sand refills?
Yes, refill sand and wicks are available separately from our online store or a stockist near you.
Can I reuse the vessel?
Yes, Absolutely - we encourage it as the vessel is made to be used again. Add fresh sand and a new wick for another candle, or give it a new life as a vase or decorative piece. Not suitable for food or drink use.Visit our Candle Care page for some inspiration on reuse of our vessels.
What is the vessel made from?
Each vessel is hand-blown from glass, so no two are exactly alike. Our oil refill bottles are made from recyclable plastic, so once they’re empty they can go straight into your recycling. Please refer to our Diffuser Care page for more information.
What’s included in my Perfumed Diffuser Beltana set?
Each set includes 200ml (6.8fl oz) of Desert Lime Scented Diffuser oil, a Beltana hand-blown glass vessel and 5 Black Reeds, all presented in a gold gift box.
How do I use the Diffuser
Please refer to our Diffuser Care page for more information.
How long will the Diffuser oil last?
Your diffuser will last between 3 and 4 months, depending on how often you rotate the reeds. For the best fragrance, rotate them at least twice a week to keep the scent fresh. The more often you rotate, the stronger the scent, but the sooner the oil will be used up.
Can I buy Diffuser oil refills?
Yes. Refill bottles of diffuser oil are available separately, so you can top up your vessel and keep your favourite fragrance going. Once a bottle is empty, it can go straight into your recycling.
Refill bottles are available from our online store or a stockist near you.
Can I reuse the vessel?
Yes, Absolutely - we encourage it as the vessel is made to be used again. Add fresh Oil, or give it a new life as a vase or decorative piece. For inspiration on how to reuse your vessels, please refer to our Diffuser Care page for more information.
Will my Beltana and Maine Beach items arrive together?
Yes. Whether you’re ordering from Beltana, Maine Beach, or both, everything is packed and sent as one order, so it arrives in a single delivery. You’ll receive one confirmation and one tracking notification. Questions about your order? Email info@mainebeach.com.au.
How long will it take to get my order?
Please visit out Shipping Policy page here for more information.
Questions about your order? Email info@mainebeach.com.au.
Do you offer discounts for bulk purchases?
Unfortunately, we are unable to offer discounts on bulk purchases from our online store. If you are a wholesaler and are interested in stocking Maine Beach, please contact us at info@mainebeach.com.au.
Can I return my order if I am not happy with it?
Unfortunately, we do not offer exchanges, returns or refunds on change of mind.
What currency are your products in?
Please visit our Shipping Policy for more information.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal & Afterpay.
How do I know my order has been received?
Once your order has been placed, you will receive an ‘order confirmation' email in your inbox. If you do not receive a confirmation email within 2 hours of placing your order you can contact info@mainebeach.com.au. Please check your junk inbox prior.
You will then be notified once your has been dispatched and you will also be provided with a tracking number.
I have not received my order, what can I do?
If you feel that the delivery time has been longer than it should, please check on the status of your order with the tracking number you received. You can then contact the courier company with the tracking details. If you are unable to see the tracking details please contact us at info@mainebeach.com.au and we will be able to help.
My order was received damaged, faulty or missing an item, what can I do?
Please contact us within 7 days of receiving your order and email info@mainebeach.com.au with information and images detailing the issue. Someone from our team will then contact you to discuss this further.